Frequently Asked Questions

How do I use GetPaidByCheck?
When it's time to collect your money, you log-in to your account utilities and use the invoice generator to send an e-mail invoice to the buyer for the amount owed to you. Your customer clicks on the tamper proof link that is in the e-mail and fills out the secure online check form.

How are the funds deposited into our bank account?
Every day GetPaidByCheck processes your payments and sends checks to you via First Class Mail for deposit. You are not charged separately for postage. Electronic settlements through the ACH network are available with our PayByCheck ECP Service.

Why should I accept payments by check?
Reports indicate that only 60% of American adults have a credit card. Many of us won't use a credit card online and some of us are already over our card limit. There are over 200 million checking accounts in the U.S. Virtually everyone who has a credit card has a checking account and even pay their credit card bills with checks! Studies show that if given a choice many customers would prefer to pay with a check rather than a credit card. Online checks have been the fastest growing payment option for over 5 years. There is a reason why thousands of the most successful companies accept checks from their online customers. Additionally, the cost of accepting checks can save you hundreds of dollars as compared with credit card fees.

Do I have to have a web site?
No, you simply login to your account utilities hosted on our secure servers to send an e-mail invoice to your customer.

How soon can I begin using GetPaidByCheck after I sign up?
Immediately. Just follow our simple instructions and you can begin sending email invoices within minutes.

Are the funds guaranteed?
GetPaidByCheck is sending you a paper pre-authorized draft (check) drawn on your customer's bank account which is made payable to you. There is the possibility that your customer's bank will return the check for NSF (non-sufficient funds) or possibly an invalid account number. GetPaidByCheck includes multiple check verification, fraud scrubs, and an address verification system, which gives you a large margin of safety.

What if a check is returned?
There are several ways to handle returned checks. If the check is returned for NSF you should use our free service located at www.rcklockbox.com. You only need to enter the transaction reference number into the RCK LockBox service. Our RCK LockBox system then attempts to electronically collect the funds from your customer's account. If the check is returned for any other reason you should attempt to contact your customer to arrange alternative payment or cancel the order.

Is there a dollar limit on my transactions?
There are no daily or monthly total limits placed on your account, however, as a security feature, there is a limit of $1,999.99 per invoice (and per payment). Should you require an account with higher limits (and many additional features), you should consider our PayByCheck service.

Am I restricted to the products or services that I sell?
Absolutely not. As long as you are offering a legal product or service you can invoice with and receive payment via GetPaidByCheck.

When should I ship my products?
We recommend that you wait 3-5 days AFTER you deposit your customer's check to make sure that it clears (check with your bank). You will need to allow the time to receive the check in the mail, deposit it at your bank, and make sure that it clears BEFORE you ship. If your customer needs expedited delivery, have him wire transfer money to you (with the exception of cash, a bank wire is the only form of payment that cannot be revoked or returned). Remember, a credit card transaction can be charged back to you up to 6 months after you have been paid. A customer paying you by check needs to contact you if they want a refund and then it's up to you to decide if the refund request is valid.

What other services do you offer?
For a complete list of our services click here.



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